Return and Refund Policy

60-Days 100% Money-Back Guarantee

We offer a 100% money-back guarantee on all purchases of goods offered on our website for any reason within 60 days of purchase. To qualify for a refund, you must submit your request to us within 60 days of your purchase date by contacting us.

How to Request a Refund

To start a request for a refund, please contact us at refunds@mail.marketix-ai.com . When contacting us, be sure to include the following details:

  • Your order number (as proof of purchase)
  • Your full name
  • Your email address
  • The reason(s) for the refund

Returning the Goods

To receive a refund, you must ship your purchased goods back to us. You will not be required to pay for shipping. If your request is within the guaranteed 60-day period, we will provide you with a pre-paid return shipping label for printing.

We will notify you once we have received the goods, and then we will provide you with a full refund. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Late or missing refunds 

If you have not received a refund within 10 business days after we acknowledged receipt of your returned goods within the 60-day guarantee, please follow these steps:

  1. First, check your bank account again.
  2. Then, contact your credit card company as it may take some time before your refund is officially posted.
  3. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@mail.marketix-ai.com.

Important Note

We cannot issue a refund if you do not ship the goods back to us. Returns should be sent to the following address:

Marketix AI LTD
71-75 Shelton Street, WC2H9JQ, London
United Kingdom

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item. This will allow us to evaluate the issue promptly and send you a replacement.